Education & Training

Insurers should address critical current and pending gaps in the claims labor force.

It's true, there is a strong link between staff supervision and effective cost containment.

With a new year upon us, have you given consideration to your professional goals and resolutions for 2015? The time is now.

Don't trash and replace it. New restoration techniques are enabling adjusters to salvage items that were once considered losses.

Recently, I was in the office of our family orthopedist and saw the group's mission statement on a poster. As I read the commitments listed there, it occurred to me that all of these could also apply to claims management, but two of them were especially applicable

What key performance indicators will give you a clear view of your insurance company's claims health?

Fast and generous claims settlements create high degrees of satisfaction. But using empathy to find thoughtful ways to positively impact someones life yields an emotional response for the client, who in turn will promote your agency.

Did you know that some 6,600 residential garage fires occurred in the U.S. between 2009 and 2011, causing 30 deaths and $457 million in property damage?