Education & Training

Traditional notions of insurance are nearly extinct, and the brave new world of retained risk has given new meaning to the notion of self-insurance as commercial consumers become the majority.

Writer Toni Morrison once said, "All water has a perfect memory and is forever trying to get back to where it was."

A lack of or insufficient fact-based decision-making can be very expensive.

"And when exactly did I become the @#$% bookkeeper?" asks the irate lawyer in a recent Lexis-Nexis magazine ad, which was touting its CounselLink office management product.

Analyzing and evaluating the ever-changing face of claim technology is a task that never gets checked off the "to-do" list.

To paraphrase Clairee, as played by Olympia Dukakis in the movie Steel Magnolias, "It's love -- and our ability to accessorize -- that separates us from the animals."