A lack of or insufficient fact-based decision-making can be very expensive, creating the potential for incorrect coverage determinations or inaccurate comparative negligence assessments that in turn lead to potential loss through overpayment.

There’s an old axiom that says, “Curiosity killed the cat.” Curiosity may very well have done the proverbial feline in, but a lack of curiosity is most definitely killing a number of claim organization performance results.

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