Top Catastrophe & Restoration Stories
Insurers still struggle to track customer claims satisfaction. Why?
By Sam J. FriedmanWhoever coined the business maxim, "The customer is always right," probably never had to investigate an insurance claim.
Claims magazine covers a wide range of catastrophes ranging from hurricanes, wildfires, earthquakes and tornadoes to hail storms, wind storms, volcanoes, fires, floods and more. We educate insurance professionals on what to look for with these claims, hazards to be aware of, applicable government and industry standards, red flags for fraudulent claims and helps insurers educate and prepare their staffs for these events.
Whoever coined the business maxim, "The customer is always right," probably never had to investigate an insurance claim.
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