Best Practices

Proactive measures and rapid response are influencing how insurers prepare policyholders for catastrophes.

As Americans age, the population in long-term care facilities will increase, as will the risks of caring for those residents.

If an employer suspects an employee has attempted to create a fake injury or fraudulent claim, there are several steps to follow up on right away.

Here's the author's strategy for helping clients think of people who might need an insurance agent or other professional.

Mission-critical systems aren't just for shuttle launches. Agents also should make sure their agency is running smoothly.

Getting in front of people is a skill. If you sit across from someone, your professionalism can often win them over.