Best Practices

April's Distracted Driving Awareness Month comes with a clear message for insurance and risk management pros.

RIMS launched its annual community service project program in 2007.

The National Interagency Fire Center is already reporting the 2026 season had a jump start thanks to unseasonably dry weather.

Tools that once required significant infrastructure and technical investment are now far more accessible, and agents are increasingly making use of them.

Customer journey management is a repeatable way of running improvements across teams, not a one-time mapping exercise.

Issues can develop after months of winter weather that put homeowners at risk of claims.