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In part four of this series, Ken Tolson, vice president, U.S. Property & Casualty Eastern Region, Crawford & Company, takes on a series of questions on claims technology issues.
In part three of this series, Mark Hoffman, claims technology manager, Esurance, takes on a series of questions on claims technology issues.
The second in our series of articles with leading claims executives on claims technology issues. This feature is a Q&A with Steve Hatch, chief claims officer, Zurich North America.
Mobile technology devices are a combination of hardware, operating systems, networking and software and have been employed by various insurers to do everything from information access to booking new business.
If there is one consistent discussion point in the insurance technology debate it centers around the need for modern core solutions. I’ve been listening to industry analysts and consultants discuss the issue for years to the point where I wondered if anyone was truly listening to what these industry experts...
Because I’m a sports fan, this has always been one of my favorite times of the year: We are celebrating the return of baseball.
Healthcare providers face difficult issues with millions of records.
Easy Does It
When price is removed as a factor, ease of doing business becomes imperative for insurance carriers looking to attract business through independent agents.
Disaster Drill
Situations similar to what happened in Japan in March conceivably could take place in the United States as well. Models show areas of high exposure for nuclear power plants and toxic storage sites.
I’ve written a great deal about how technology can make a difference in how an insurance carrier reacts to a catastrophe, but all the tools in the world are meaningless if a carrier doesn’t offer the personal touch that people need when they are in the midst of a tragedy.
Resources
Origami Risk
From Origami Risk
The MGA market is more competitive than ever. With new entrants leveraging digital tools and shifting market dynamics, staying ahead requires strategic adaptation. Discover how to refine your approach, embrace innovation, and outperform the competition in 2025.
Download Resource
Voltaire
From Voltaire
Discover how one mid-sized P&C carrier was able to quickly and accurately draft claims letters using AI to boost efficiency and savings while reducing compliance risk.
Download Resource
Vortex Weather Insurance
From Vortex Weather Insurance
When adverse weather hits, traditional insurance policies often leave clients vulnerable. Discover how parametric weather insurance offers an innovative, data-driven solution that complements traditional policies--ensuring your clients are protected no matter the risk. This white paper explains how to differentiate your services, fill coverage gaps, and tap into new markets that will help you expand your book of business.
Download Resource
RPS | Risk Placement Services
From RPS | Risk Placement Services
The Executive Lines insurance market is evolving with new trends in competition, capacity, and underwriting becoming more prominent. To stay ahead in this dynamic market, you must understand these key trends and their implications. This analysis will equip you with the insights you need to secure optimal coverage for your clients in 2025 and beyond.
Download Resource
Voltaire
From Voltaire
Inefficient P&C claim letters hide significant costs. Discover how the application of AI for claims letters can transform this liability into a strategic asset, automating accurate letter generation for 200%+ ROI and operational efficiency.
Download Resource
AgentSync
From AgentSync
This guide explores the biggest pitfalls in Distribution Channel Management and practical steps you can take to reduce risk, streamline operations, and better support your agency relationships.
Download Resource
AgentSync
From AgentSync
Looking to cut appointment costs without risking compliance? Learn how Just-in-Time (JIT) appointments can help carriers save thousands while staying aligned with state regulations.
Download Resource
Laserfiche
From Laserfiche
Insurers face mounting pressure from outdated systems, data silos, and rising customer expectations. Discover how a connected, digital-first approach can improve policyholder experiences, streamline operations, and help meet compliance mandates. This guide offers actionable strategies to modernize value-chain operations and drive business growth.
Download Resource
Verisk
From Verisk
Recovering funds from at-fault parties in auto claims is crucial for insurers, yet subrogation challenges like incomplete data and manual processes slow the process. This guide reveals how claims professionals can streamline subrogation, reduce administrative costs, and maximize recoveries with a more efficient approach. Get the insights you need to speed up claims resolution and improve financial outcomes.
Download Resource
Laserfiche
From Laserfiche
Rising customer expectations, more restrictive regulations, and increased competition are pushing insurers to modernize information management to boost productivity and efficiency. Discover how Intelligent Information Management (IIM) transforms insurance operations--addressing key challenges and delivering measurable ROI by streamlining processes, reducing costs, and enhancing customer experiences.
Download Resource
Verisk
From Verisk
Digital media fraud is evolving fast--can your fraud detection strategies keep up? With AI-powered tools making it easier than ever to manipulate claims evidence, insurers must stay ahead of fraudsters. Download this guide to explore the latest digital media fraud tactics that are affecting the industry.
Download Resource
Vortex Weather Insurance
From Vortex Weather Insurance
Rain-related business disruptions can be costly for your clients. Parametric hourly rain insurance offers a proactive approach to mitigate financial losses from weather conditions. This data-driven solution delivers fast, automated payouts when rainfall thresholds are met, ensuring your clients are protected when they need it most.
Download Resource
Vortex Weather Insurance
From Vortex Weather Insurance
Hurricane-related financial risks can leave businesses vulnerable due to gaps found in traditional insurance policies. Parametric hurricane insurance provides a proactive solution for your clients to recover from hurricane-related financial losses quickly. Learn how this innovative coverage model offers transparent payouts based on measurable storm conditions--helping your clients bridge critical financial gaps when they need it most.
Download Resource
Origami Risk
From Origami Risk
Avoid Costly Setbacks, Stay on Schedule, and Maximize ROI
Download ResourceOrigami Risk
From Origami Risk
The MGA market is more competitive than ever. With new entrants leveraging digital tools and shifting market dynamics, staying ahead requires strategic adaptation. Discover how to refine your approach, embrace innovation, and outperform the competition in 2025.
Download ResourceVoltaire
From Voltaire
Discover how one mid-sized P&C carrier was able to quickly and accurately draft claims letters using AI to boost efficiency and savings while reducing compliance risk.
Download ResourceVortex Weather Insurance
From Vortex Weather Insurance
When adverse weather hits, traditional insurance policies often leave clients vulnerable. Discover how parametric weather insurance offers an innovative, data-driven solution that complements traditional policies--ensuring your clients are protected no matter the risk. This white paper explains how to differentiate your services, fill coverage gaps, and tap into new markets that will help you expand your book of business.
Download ResourceRPS | Risk Placement Services
From RPS | Risk Placement Services
The Executive Lines insurance market is evolving with new trends in competition, capacity, and underwriting becoming more prominent. To stay ahead in this dynamic market, you must understand these key trends and their implications. This analysis will equip you with the insights you need to secure optimal coverage for your clients in 2025 and beyond.
Download ResourceVoltaire
From Voltaire
Inefficient P&C claim letters hide significant costs. Discover how the application of AI for claims letters can transform this liability into a strategic asset, automating accurate letter generation for 200%+ ROI and operational efficiency.
Download ResourceAgentSync
From AgentSync
This guide explores the biggest pitfalls in Distribution Channel Management and practical steps you can take to reduce risk, streamline operations, and better support your agency relationships.
Download ResourceAgentSync
From AgentSync
Looking to cut appointment costs without risking compliance? Learn how Just-in-Time (JIT) appointments can help carriers save thousands while staying aligned with state regulations.
Download ResourceLaserfiche
From Laserfiche
Insurers face mounting pressure from outdated systems, data silos, and rising customer expectations. Discover how a connected, digital-first approach can improve policyholder experiences, streamline operations, and help meet compliance mandates. This guide offers actionable strategies to modernize value-chain operations and drive business growth.
Download ResourceVerisk
From Verisk
Recovering funds from at-fault parties in auto claims is crucial for insurers, yet subrogation challenges like incomplete data and manual processes slow the process. This guide reveals how claims professionals can streamline subrogation, reduce administrative costs, and maximize recoveries with a more efficient approach. Get the insights you need to speed up claims resolution and improve financial outcomes.
Download ResourceLaserfiche
From Laserfiche
Rising customer expectations, more restrictive regulations, and increased competition are pushing insurers to modernize information management to boost productivity and efficiency. Discover how Intelligent Information Management (IIM) transforms insurance operations--addressing key challenges and delivering measurable ROI by streamlining processes, reducing costs, and enhancing customer experiences.
Download ResourceVerisk
From Verisk
Digital media fraud is evolving fast--can your fraud detection strategies keep up? With AI-powered tools making it easier than ever to manipulate claims evidence, insurers must stay ahead of fraudsters. Download this guide to explore the latest digital media fraud tactics that are affecting the industry.
Download ResourceVortex Weather Insurance
From Vortex Weather Insurance
Rain-related business disruptions can be costly for your clients. Parametric hourly rain insurance offers a proactive approach to mitigate financial losses from weather conditions. This data-driven solution delivers fast, automated payouts when rainfall thresholds are met, ensuring your clients are protected when they need it most.
Download ResourceVortex Weather Insurance
From Vortex Weather Insurance
Hurricane-related financial risks can leave businesses vulnerable due to gaps found in traditional insurance policies. Parametric hurricane insurance provides a proactive solution for your clients to recover from hurricane-related financial losses quickly. Learn how this innovative coverage model offers transparent payouts based on measurable storm conditions--helping your clients bridge critical financial gaps when they need it most.
Download ResourceOrigami Risk
From Origami Risk
Avoid Costly Setbacks, Stay on Schedule, and Maximize ROI
Download ResourceOrigami Risk
From Origami Risk
The MGA market is more competitive than ever. With new entrants leveraging digital tools and shifting market dynamics, staying ahead requires strategic adaptation. Discover how to refine your approach, embrace innovation, and outperform the competition in 2025.
Download Resource