In judging risk, insurance carriers have always depended on getting the best possible information in a timely manner.

Upon examining the issue of innovation in insuranceparticularly in the eyes of North American consumersthe insurance research and advisory firm Celent concluded that their research upheld several assumptions about the service functions provided by insurers and challenged other long-held views.

An attack on the Nationwide Insurance computer network could affect the personal information of an estimated 1.1 million customers of the Columbus, Ohio-based insurer and one of its affiliates, Allied Insurance.

Its nice to hear property & casualty insurers are getting serious about putting more money in their claims operations. In a recent survey of p&c carriers, Accenture reported that insurers have discovered too many problems with their current systems that keep them from operating effectively in the most important customer-service...

Its nice to hear property & casualty insurers are getting serious about putting more money in their claims operations. In a recent survey of p&c carriers, Accenture reported that insurers have discovered too many problems with their current systems that keep them from operating effectively in the most important customer-service...

Property & casualty insurers have long valued the ability to save a few bucks through the efficient handling of claims, yet despite what many viewed as a core competency, investment in new claims technology usually came after other technology improvements were made.

Property & casualty insurers have long valued the ability to save a few bucks through the efficient handling of claims, yet despite what many viewed as a core competency, investment in new claims technology usually came after other technology improvements were made.

Not long ago, the operative words used when writing an article on upcoming IT budgets were cautiously optimistic. Everyone was hopefulbut not completely soldthat the executive team and the board of directors would see the value of investing in technology. Fortunately, the insurance IT field has moved beyond that to...