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In judging risk, insurance carriers have always depended on getting the best possible information in a timely manner. For Society Insurance, an aging manual process wasn’t filling that need so the carrier went searching for a solution that would improve the process it used to survey risks for its commercial lines business.

Society had several risk control issues to deal with as it searched for a better solution, according to Mike Roseneau, Society’s risk control manager. The carrier was conducting business in a manual process that involved ordering risk control surveys, maintaining reports, and uploading data into the company systems. 

“We were using different databases to track different items,” says Roseneau. “We knew there was a better way to do this by automating the process and eliminating redundancies.”

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