The pairing of service and technology hasn't changed since that time nor, I suspect, will it ever change. What has changed is the level of technology and the intensity of customer demand and expectations.

Weblogs (or blogs) have been around for more than 15 years, although you probably wouldn't have recognized them as such back in the early '90s.

The insurance industry has been beset with the need for transparency.

For most people of my generation, today's technology gadgets, gizmos and thingamabobs are wonderful--and frightening--advances.

When we speak about "change," we often talk about the pace of change or the challenge of change.

Much of President Obama's focus these past several months has been on healthcare reform and the idea that we can cut wasted spending with greater efficiencies to healthcare.

Have you ever taken some clients out for golf? Do you periodically send your customers and prospects newsletters that offer tips on safety, ways to save on premiums or information on new products? Well, that's all social networking.

Do you remember the 1964 World's Fair in New York City? I remember being a wide-eyed 10-year-old boy walking through the many different pavilions with images of "The Jetsons" dancing in my head.