The sophistication within every part of the risk-sharing process—from rate-making to underwriting to claims—has increased at a quickening pace, driven by greater precision and predictability and built on an ever-expanding amount of data.

To draw a parallel between biology and technology, insurance policy administration systems (PAS) started out as simple organisms, existing solely as systems of record for the business and insurer writes. Functionality has gradually evolved and become increasingly complex, and so has the definition of PAS

In a cutthroat commercial lines marketplace, insurers have sharpened their focus on modernization of their policy administration systems (PAS). Failure to address this issue is a gamble insurers can’t afford to make.

My daughter wants her own Facebook page. Desperately. All her friends are on there, and they're tweeting, too, so I am told.

Mobile access will dominate the Web, and it will do so soon. In a late 2009 report, Morgan Stanley predicted that over the next five years, people will access the Web via mobile more than twice as much as they do via desktop devices.

While NASA may have popularized "Faster, Better, Cheaper," the philosophy behind this mantra has driven the reengineering efforts of many industries since at least the beginning of the Industrial Age.

In the insurance business--the most heavily litigated business there is--companies have always had to contend with legal discovery; the process where each party to the litigation provides the other with content relevant to the case at hand.

When I first started in the insurance business as an underwriter, collaboration required assembling teams of people in a conference room, passing memos and documents through intraoffice and regular mail, and making phone calls.