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To draw a parallel between biology and technology, policy administration systems (PAS) started out as simple organisms, existing solely as systems of record for the business and insurer writes. Functionality has gradually evolved and become increasingly complex, and so has the definition of PAS, which—depending on whom you ask—may today incorporate rules-based underwriting and workflow, business analytics, underwriting desktops, document management, and external data exchange.

“Over time, the scope of policy administration has grown to the point where some definitions cover nearly all of the core systems an insurer has,” says Donald Light, senior analyst in Celent’s insurance group.

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