Beginning today, PropertyCasualty360 will be announcing the NU/AA&B Commercial Agency Award winners one by one over the next three days, with the grand champion announced on Thursday. Today, we feature Bartlett & Co. Inc.

Zappos, Hyundai and Ketel One are among the 20 consumer brands with the highest loyalty rankings. How can agencies replicate their success?

From tattoo shops and medical marijuana growers to musical instruments, three agents discuss how specialization is helping them succeed in a tough market.

From tattoo shops and medical marijuana growers to musical instruments, three agents discuss how specialization is helping them succeed in a tough market.

The title of the book "A Clockwork Orange" is a nod to an old Cockney phrase, as queer as a clockwork orange, something that looks normal on the outside but with sinister inner workingskind of like that friendly smartphone in your hand right now.

You're not Steve Jobs and your agency isn't Apple. But you can still learn a lot about succession planning from the man in the black turtleneck.

Life imitates art: Alex and his violent droogies are alive and well and have smartphones. Can insurance adapt to this new reality?

Ross Dik, president of the Knight-Dik Insurance Agency and author of "An Argument for Personal Lines," talks with Rick Gilman of the Personal Lines Growth Alliance on how personal lines are the "door opener" to cross-selling benefits and commercial lines.