Many think that workers compensation fraud is running rampant, and it may be in some areas. But that is not the whole truth.

Accountability is the underlying principle that leads to the need for auditing and metrics.

Accountability is the underlying principle that leads to the need for auditing and metrics.

Investigating deviations in workers comp claims can produce better outcomes for all.

Investigating deviations in workers comp claims can produce better outcomes for all.

I debated whether or not to use this title, since it is a little crass. During Bill Clinton's presidential campaign, James Carville, Clinton's campaign manager, was concerned that Clinton's campaign efforts were getting diluted because Clinton was trying to address so many issues. They decided to identify one item to...

Several years ago I lived in Knoxville, Tenn., in beautiful east Tennessee. There was a place in the middle of the city where two major interstate highways, I-75 and I-40, came together. The volume of traffic going through this major intersection had exceeded the original intent of the design and...

Maintaining claims excellence is difficult. It requires vision, efficient and consistent processes, qualified personnel, and ongoing discipline to properly execute the plans.