News and information for property & casualty insurance agents and brokers on how to manage their agency, including agency marketing, prospecting, developing carrier relationships, claims handling, serving clients, and much more.
Even when insurance policies clearly instruct otherwise, insureds often contact their agents instead of the carrier to report a claim. Attorney Matthew Marrone provides tips on how agents should respond to this tricky and delicate situation—to avoid their own E&O situations down the road.
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