On the personal-lines side, the adoption of real-time processingtechnology—and the significant efficiencies that go with it—isbecoming widespread.

The “next frontier,” according toJeff Yates, CEO of ACT (Agents Council for Technology), isreal-time processing for commercial lines—a development that willhave “huge payback” for independent agents and brokers.

“There is definitely a goal and interest to make this happen,”adds Cal Durland, director of member relations for ACORD(Association for Cooperative Operations Research andDevelopment).

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