Agency Management

Factors ranging from technology to millennial consumers are changing the insurance space.

Factors ranging from technology to millennial consumers are changing the insurance space.

In any business, it's critical to know your audience. Here's how we went about getting a deeper understanding of independent agents.

2017 NU/PIA Independent Agent Survey sheds light on independent agents' future endeavors, expansion plans.

We asked independent agents what devices their agency uses/allows, particularly whether smartphones were used to conduct agency business.

Expectations are changing and insurers must work to meet them.