In any business, it's critical to know your audience. Gaining adeep understanding of those to whom we deliver news and insight isparamount in serving them as well as possible.
Some time ago, I was pondering how we could better get to knowthe independent agents who consume so much of our content, and whorepresent the lion's share of our audience. Such insight, Ireasoned, would also be of great value to the carrier executiveswho read NU in print and on PropertyCasualty360.com.
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