A new report from CCC Information Services Inc. (CCC) examines a number of trends affecting the auto collision industry, as well as some aspects of property and casualty insurance.
Technology continues to be a huge change driver for consumers, insurers, repairers and the auto industry in general. Whether it is changing how these players communicate, their expectations, repair costs or the vehicles themselves, its impact is wide ranging, according to the 2017 Crash Course report.
Consumers are a driving force on several fronts — how they use technology affects their expectations of insurers and other vendors they interact with on a daily basis. Where they choose to live and work, and how they commute between those two locales is changing as residents seek more urban areas. Growth in urban areas is surpassing suburban areas, but almost 50 percent of Americans still live in the suburbs.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
