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One of the main drivers of customer satisfaction in any industry is responsiveness, and insurance is no exception. In today’s 24/7, constantly connected world, expectations are rapidly shifting.

Customer service through internet-based businesses like AirBnB and Uber is setting a higher bar of customer expectations; and insurers may feel they are coming up short. Instant, real-time access to data and services, multiple omni-channel messaging options and 24-hour customer support lines are not unusual.

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