Claims

The property losses sustained this past year from 37 catastrophes -- the highest frequency in a decade -- will likely cost U.S. P&C insurers billions of dollars.

There's never quite enough time in the day. So, like the claim professionals for whom we write, I multitask out of necessity.

A independent survey of 50 New Jersey auto repair facilities ranked Teachers Auto Insurance of New Jersey ahead of companies such as AIG/21st Century, Liberty Mutual, Geico, and Progressive when it came to repairers' satisfaction.

In every personal injury case, it is necessary to establish proof of the cause and effect relationship between an accident and the plaintiff's claimed injuries.

Spring is a time of growth, renewal, and opportunity, and nowhere is that more true for claim professionals than at the Property Loss Research Bureau/Liability Insurance Research Bureau's (PLRB/LIRB) annual claims conference.

The other week, I was talking with a claim specialist about the freakish weather of recent months and the sure-to-follow influx of claims.

Back in 1976 while editor of The Claimsman, the monthly newsletter of the South Florida Claims Association, I pitched the idea of a "George Bureau" in one of my editorials.

It's been said that people love to hate insurance companies. Claim handlers have become so familiar with customer complaints that many feel they are unavoidable. That's not necessarily true, though.