A independent survey of 50 New Jersey auto repair facilities —conducted by research firm USA/Direct — ranked Teachers AutoInsurance of New Jersey ahead of companies such as AIG/21stCentury, Liberty Mutual, Geico, and Progressive when it came torepairers' satisfaction.


Specifically, the survey asked body shops to rate insurancecompanies on how well their practices and policies supportedquality of repairs, speed of repairs, and the overall customerexperience. In all three categories, repair shops ranked Teachershigher than its four other competitors.


For instance, when asked about how a company's policies andpractices contributed to a positive overall customer experience,repair shops scored Teachers one-and-a-half times higher thanLiberty Mutual and two times higher than AIG/21st Century. Whencompared to Geico and Progressive, Teachers was ranked three andfive times higher, respectively. Similar survey results were foundin the other two categories listed: quality of repairs and speed ofrepairs. Geico and Progressive consistently ranked lowest, whileAIG/21st Century and Liberty Mutual consistently placed second andthird.


The company cited customer service initiatives as one of the topreasons for its high ranking, including door-to-door valet claimservice and mobile claim service centers. “These results are veryconsistent with our own claim satisfaction surveys, which showsatisfaction over 95 percent,” said Marc V. Buro, president ofTeachers.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.