Education & Training

As with anything in life, certain individuals, regardless of their socioeconomic status, will only do what is inspected of them, not necessarily what is expected of them.

"Quinley" is an Irish name. My descendants undoubtedly hailed from Hibernia. My Irish acted up while scanning the results of a recent Greenwich Associates study about claim service.

Canadian policyholders hear similar insurance slogans as we do. But one company up north is taking a different approach than just promising good-hands treatment.

To explore the current role of customer service in the field, Claims' Christina Bramlet recently spoke with Donna Warren, president of Professional Claim Adjusters.

One-size-fits-all training for claim professionals is becoming as obsolete as paper files, Pintos, and Polaroids.

The Iconoclast is always happy when someone responds to a column.