Last month, a reader notified me in a clear and succinct way what he thought about one of our headlines: “You’re an idiot,” he wrote. I felt like asking him what he really thought, but the man didn’t seem to be in the mood to joke. Besides, if you work in this industry you have to expect to encounter a few ESTJs on the Myers-Briggs personality indicator who are willing to voice their opinions. It’s part of what I love and appreciate about this fiery and passionate industry.

The reason for his declaration, you ask? He took umbrage with a headline we wrote for our weekly Claims e-News while summarizing Gustav’s impact: “Gustav Bad, Could Have Been Worse.” To be fair, he was writing from a part of Louisiana that took the brunt of Hurricane Gustav — an area that as of late September still had flood waters that had yet to recede. So it’s fair to assume the man was dealing with a catastrophic situation, both personally and professionally (he also works in an insurance-related field).

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