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Insurers still struggle to track customer claims satisfaction. Why?
By Sam J. FriedmanWhoever coined the business maxim, "The customer is always right," probably never had to investigate an insurance claim.
News and information for claims professionals on subrogation, cybersecurity, emerging risks, catastrophes, insurance disruptors, environmental issues, federal guidelines, marijuana, asbestos, drones, auto, claims technology, social networking, PTSD, active shooters, mass shootings, claims management, property damage, and specialty claims to help keep them aware of industry advances and changes that will affect the claims process.
Whoever coined the business maxim, "The customer is always right," probably never had to investigate an insurance claim.
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