Auto

Not only are virtual auctions revolutionizing auto auctions, they are changing how insurance companies manage the disposition of salvage vehicles acquired as part of the claim settlement process.

Driver-assist systems in vehicles have been the norm for a long time. Up until the debut of microelectronics in the 1980s, though, the push to make driving safer, easier, and more comfortable superseded automation efforts.

A study conducted by a customer intelligence company concluded that a key driver of customer satisfaction with auto insurance providers is how companies handle the claim process.

The Collision Industry Electronic Commerce Association (CIECA) recently held their second implementation conference, and prevalent themes revolved around cost reductions; cycle time and outcome improvements; data ownership; and information privacy.

Two industry analysts will discuss how technology can help improve auto claim customer satisfaction levels in a webinar being hosted by Claims Magazine next week, Oct. 5, 2010, at 2pm ET.

A South Carolina woman pled guilty to insurance fraud after a trip to the grocery store ended in a fiery blaze.