A study conducted by a customer intelligence company concluded that a key driver of customer satisfaction with auto insurance providers is how companies handle the claim process.
Overall, Market Force Information's report indicated that consumers have high satisfaction levels with their auto insurance companies. Of the 18 percent of survey respondents who reported filing a claim with their auto insurance provider in the past year, 85 percent said they were satisfied with the way the claim was processed.
The study also examined auto insurance preferences and trends and found that Allstate and State Farm Insurance nearly tied for insurers with the best reputation, with each earning about 21 percent of the votes. Geico ranked third with 14 percent, while USAA and Progressive each earned six percent to tie for fourth place.
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