Agency Management

Showing appreciation for employees during the holidays, whether with gifts or parties, is a delicate art.

Bankers, insurers and other business representatives continue to complain that the new rules are too vague and cumbersome.

It's not unusual for athletes and performers to be "in the zone" but some of those lessons can also apply to insurance.

The insurance industry has an opportunity to get more creative about how it engages its people and contributes to the community.

Here are five factors top-performing firms focus on that allow them to perform as best-in-class agencies.

December is a time of looking back and looking ahead.