Technology, disintermediation, new competition and other changes have hit the independent agent (IA) channel over the past 10 years, and those disruptions haven't stopped. (Panithan/Adobe Stock) Technology, disintermediation, new competition and other changes have hit the independent agent (IA) channel over the past 10 years, and those disruptions haven't stopped. (Panithan/Adobe Stock)

The independent agency (IA) system has long had significant strengths. Demonstrating its appeal, it added nearly 4,000 new agencies during a historically difficult pandemic and economic slowdown in 2020 and 2021, noted the 2022 Agency Universe Study from the Independent Insurance Agents and Brokers of America (Big "I").

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