In recent years, customer expectations have evolved, with people expecting faster and more convenient experiences. This trend accelerated during the pandemic, partly driven by customers wanting to minimize unnecessary in-person interactions. As a result, customers became more comfortable with — and even prefer — online transactions. Carriers responded to this demand in many ways, but generally by using additional data and reducing unnecessary process steps.

We recently spoke with Kelly Rush, Director, Home Solutions, at LexisNexis Risk Solutions, to discuss the role of data solutions in improving the customer experience. He also explains why data is critical to better understanding changes in exposure and risk.

To learn more, hit play.

And to listen to the other LexisNexis podcasts in this series please click below:

Exceed Customer Claims Expectations in the Wake of Market Disruption

Enabling the Adjuster of the Future: How Data, Consumers, and Technology Are Reshaping This Role

Rising Risks in the Home Insurance Market