Choosing the right restoration strategy involves many factors, including the type of loss, extent of damage, materials, and overall value of an item. Mike Case, director of operations at Blue Kangaroo Packoutz, explains how restoration teams decide whether they can restore an item and how sentimental value impacts the policyholder experience.

In this podcast, you’ll learn:

• How the type of loss and material composition impact restoration potential
• What surprising items for policyholders—like electronics and textiles—can often be restored successfully
• Why innovations such as ultrasonic cleaning, advanced moisture detection, and digital reproduction are improving restoration outcomes