The war on talent is disrupting the insurance market as staff are stretched thinner than ever, and many employees are on the brink of retirement. The result is longer customer hold times and shorter adjuster hours because there aren’t always enough resources to manage workloads. However, automation and smart data hold the promise of reducing adjuster workloads to address growing demands.
We recently spoke with Frank Cesario, Director of Claims LexisNexis, and Megan Hunsucker, Senior Vertical Market Manager, Claims, to learn how emerging technologies support adjusters, freeing up time and resources to focus on more critical and higher-level tasks.
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