Many segments and professionals within insurance are forging fresh business practices and models around some of the most impactful issues of our time. These are companies, people and projects worthy of the title Many segments and professionals within insurance are forging fresh business practices and models around some of the most impactful issues of our time. These are companies, people and projects worthy of the title "Innovator," and the team at NU Property & Casualty magazine and PropertyCasualty360.com is proud to recognize them. (Raul Arias illustration is from the December 2021 issue of NU Property & Casualty magazine.)

Insurance businesses now distinguish themselves by making sure that customers have a seamless experience from to quote to claim.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].