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In 2021, as clients and businesses seem to have adapted to the remote-work environment, it's important to make sure that the company culture follows suit. (Kate Kultsevych/Shutterstock.com) In 2021, as clients and businesses seem to have adapted to the remote-work environment, it’s important to make sure that the company culture follows suit. (Kate Kultsevych/Shutterstock.com)

Thanks in large part to technology and digitization, insurance businesses have adapted relatively well to moving the bulk of their business online as a result of social distancing measures enacted to curtail the spread of COVID-19.

But there remain some issues with which agencies, brokerages and carriers continue to struggle. Fostering a strong company culture when employees are in disparate locations is one of those challenges.

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