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Are commercial insurers investing in AI correctly?

The order in which insurers implement AI technologies could impact how effective they are for the business.

By Karen Pauli | October 26, 2020 at 11:36 AM
There is a tug-of-war between AI for transformational purposes and AI for tactical purposes in the insurance industry. (Photo: Shutterstock) There is a tug-of-war between AI for transformational purposes and AI for tactical purposes in the insurance industry. (Photo: Shutterstock)

Artificial Intelligence (AI) has been in almost every technology-based headline over the past 24 months. If an incumbent technology provider or a newly emerging InsurTech organization wants to grab attention, well, just insert AI in the first few lines of the description. Or, better yet, insert AI in the product or organization name. In fact, AI does hold exceptional business promise, and there are numerous proven use cases. But AI is a complicated topic.

There are many sub-categories of AI, and one of the first steps in choosing the appropriate technology is to break down AI into consumable bites.

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