Technology-enhanced workers' compensation risk management solutions use electronic messaging, targeted micro-training and gamification, based on actual worker data, to create safety incentives and reinforce a company's safety culture. (Fotolia) Technology-enhanced workers' compensation risk management solutions use electronic messaging, targeted micro-training and gamification, based on actual worker data, to create safety incentives and reinforce a company's safety culture. (Fotolia)

This year, 2020, was going to be a win for workers' compensation insurers. Coming off record years of profitability, with 2018 the best in the modern history of the National Council on Compensation Insurance (NCCI), this behemoth commercial insurance segment of $55 billion was destined for another good year.

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