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The future of insurance lies in human/machine teams

AI can bring huge benefits to the insurance industry. But for that to happen, industry leaders need to start approaching tech with a team mentality.

By Dennis Toomey | April 23, 2020 at 05:30 AM
What will human-machine collaboration look like? (Photo: Shutterstock) What will human-machine collaboration look like? (Photo: Shutterstock)

Robots, so the popular narrative often goes, will one day rule the world, with us humans toiling under their yoke. Indeed, such illustrious thinkers as Elon Musk and Stephen Hawking have envisaged such sci-fi-esque possibilities.

But before we get carried away, let’s remember two things. First, nobody really knows what effect artificial intelligence (AI) and robotics will have on humanity, the workplace and on the insurance industry. We hope, of course, that the impact will be positive.

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