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For many carriers, the entry into digital boils down to creating new efficiencies in specific business processes such as underwriting and claims evaluation. (Shutterstock) For many carriers, the entry into digital boils down to creating new efficiencies in specific business processes such as underwriting and claims evaluation. (Shutterstock)

Digitalization is at the forefront of insurers’ minds when it comes to adapting to a changing market, but the means of achieving meaningful transformation can be tricky. Carriers’ first inclination is to turn to high-tech solutions to streamline processes that are in obvious need of upgrading. From optimizing underwriting to improving the customer experience, and harnessing insights from the troves of data insurers collect to unlock new value, digitization can take many forms. And that’s part of the problem.

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