Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Billing and the insurance customer experience have become a priority because customers' increasingly sophisticated expectations just can't wait. (Photo: iStock) Billing and the insurance customer experience have become a priority because customers’ increasingly sophisticated expectations just can’t wait. (Photo: iStock)

Billing has always been a crucial part of the customer experience. In fact, billing self service was one of the first implementation points for Interactive Voice Response (IVR), then web, and now mobile technology. It makes sense given how frequently a bill prompts customers to consider, if only for a moment, the value of their relationship with a product as well as its cost.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2020 ALM Media Properties, LLC. All Rights Reserved.