Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Delivering customer service. Customer trust is easy to lose, and just 29% of consumers say they trust insurers. (Photo: Shutterstock)

The pace of digital innovation in the insurance space demands companies adopt an innovation agenda, seeking ways to disrupt themselves before being disrupted. But for some, hypersensitivity around protecting the policyholder experience is holding them back, and for a good reason — consumer trust is easy to lose.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2020 ALM Media Properties, LLC. All Rights Reserved.