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For anyone involved in an accident, the hours immediatelyfollowing are often emotional and highly stressful. A split-seconddistraction sets in motion a seemingly endless chain of events andan overwhelming list of time-intensive tasks: claims, data,testimonials, valuations, compensation, recovery andreplacement.
Even in smaller impact incidents, emotions run high. The way inwhich insurance companies handle these "make or break" moments candetermine a consumer's long-term loyalty. The inefficient orincorrect handling of a claim can alienate a customer for alifetime.
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