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The key to innovation in insurance is constructively evaluating current progress with tangible goals and implementation strategies. (Photo: iStock) The key to innovation in insurance in 2019 and beyond is constructively evaluating current progress with tangible goals and implementation strategies. (Photo: iStock)

In 2019, we move from chess to checkers, where cerebral far-reaching strategies give way to the “here and now.” In particular, artificial intelligence (AI) and blockchain will be seen as concrete tools that satisfy what really matters: making money, saving money and delivering a superior customer experience.

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