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Automated, on-scene contact is the linchpin enabling accident management AM at scale to offset claims cost while also delivering a higher-quality customer experience. (Shutterstock) Automated, on-scene contact is the linchpin enabling accident management at scale to offset claims cost while also delivering a higher-quality customer experience. (Shutterstock)

Rising auto-physical claims severity has prompted insurers to increase personal auto premiums — with limited success. An additional approach is the use of proven tools to better manage controllable loss costs through accident management (AM).

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