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Contact your insurance company as soon as possible after your accident. Give your insurance company the basic facts of the accident. Customer satisfaction surveys typically find that in a stressful event, consumers appreciate the human connection. (iStock)

As insurance businesses close the books on another devastating hurricane season, it is again time to assess losses, plan for the next season, and evaluate opportunities to minimize future claims costs.

When such disasters strike, policyholders expect insurance agents to be by their side during the aftermath. But how can insurers ensure their service partners are able to meet those same expectations?

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