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I often hear the adage, “If you want to discern somebody’s priorities, then you should look at their checkbook and their calendar.” Here, let’s focus on the latter part of that two-pronged test.

Claims adjusters often find themselves pushed and pulled by forces outside themselves that intrude on their limited amount of time to work files and accomplish claims-related tasks and projects. In many offices, coworkers or others can unilaterally schedule and block out time with the adjuster. In addition, adjusters have discretion over appointments and other commitments that they place on their calendars. It is common for coworkers and bosses to be able to go online and view the calendar of any given claims professional within a busy claims office.

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