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Most of us are caught up in the everyday duties of our job and fail to spend much time detailing a strategy for the future. We know that being strategic is imperative to determine the course we are headed, but determining that direction and taking the steps to reach that point don’t always co-exist.

Change is one of the few things that we can rely on in the insurance industry today and a leading insurance technology professional believes the direction his company is headed involves how they deal with consumers.

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