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March Madness is upon us with a flurry of activity as millions complete their NCAA brackets. Who will be the national champion? Will there be a Cinderella story? With 68 teams vying for the title, it is anyone’s guess, and far from predictable.  

So why is it that this particular sporting event is so hard to predict? Perhaps it is because of the high level of talent that permeates NCAA basketball. Players and coaches execute with precision and perfection in one of the fastest sports around. At the end of the day, the execution of fundamental skills will ultimately prevail in this championship, as is the case in claims handling.

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