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What came first, the chicken or the egg? It is a question pondered for eons. This brings us to the 21st century version, where business leaders may ask, “What’s more important, the person or the tool?” It is an interesting proposition, and one worthy of consideration.  

As I sit in the airport, preparing to board that flight to Houston it seems that the mechanic inspecting the plane is pretty darn important. But what if he lacks the tools to fix the problem? Likewise, what if he has the tools to fix the problem but doesn’t know how to identify the issue?

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