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One of the most basic elements of the claims process is that of negotiation. So why is it that so many in claims organizations struggle with effective negotiations? Part of the problem is that the role of adjusters has evolved over the years. Prior to the advent of technology, adjusters primarily spent their time with boots on the ground.  

Whether it was writing an appraisal, canvassing a neighborhood and sitting face to face with an attorney, opportunities to hone critical skills were never lacking. This was particularly true with negotiations, which were frequently done in person rather than over the phone. 

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