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It’s no secret that one of the best ways to gain a competitive edge is to simply understand what your competitors are doing right and wrong. Both success and failure can come in many forms. At the end of the day, however, it boils down to three key competencies: people, processes, and technology. Organizations either get them right, or they do not; unfortunately the latter is more prevalent. 

While all three are of critical importance, it is people who will ultimately define the success of an organization. Having the right people enables fundamental execution of basic blocking and tackling. They will ensure that processes are optimized while technology is appropriately used. 

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